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-====== Core Library Services ======+====== Chapter 3: Core Library Services ======
  
 ===== Introduction ===== ===== Introduction =====
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 Parliamentary libraries that are upgrading their current systems or exploring new services can take advantage of a generational advance in the core systems used by libraries.   Library Management systems, Digital Library systems, Document Delivery systems and research services have all been transformed by web-based delivery of services.    Understanding the information needs and information seeking behavior of members and their assistants, parliamentary committees and other stakeholders is important in this context.   This section outlines core services that are enablers of information delivery in the Parliamentary Library.  The selection of these systems should be framed in an understanding of the role of the Parliamentary Library that is centred on the parliamentary needs as discussed in the previous chapter. Parliamentary libraries that are upgrading their current systems or exploring new services can take advantage of a generational advance in the core systems used by libraries.   Library Management systems, Digital Library systems, Document Delivery systems and research services have all been transformed by web-based delivery of services.    Understanding the information needs and information seeking behavior of members and their assistants, parliamentary committees and other stakeholders is important in this context.   This section outlines core services that are enablers of information delivery in the Parliamentary Library.  The selection of these systems should be framed in an understanding of the role of the Parliamentary Library that is centred on the parliamentary needs as discussed in the previous chapter.
 +<pagebreak>
  
 ===== Integrated Library Management Systems (ILMS) ===== ===== Integrated Library Management Systems (ILMS) =====
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 ==== Mobile devices - extending the reach of the library ==== ==== Mobile devices - extending the reach of the library ====
  
-Mobile devices such as smart phones (for example the Apple iPhone) and tabet devices (such as the Samsung Galaxy and the iPad) provide an increasingly popular platform for access to web-enabled applications.   For Parliamentarians and their staff, they are increasingly a point of access to library research and electronic resources.  Mobile devices have outpaced computers in sheer numbers, in both the developing and the developed world.     As a point of information access, they can present a means for information delivery that bypasses other infrastructural issues of fixed networks.  Library clients are voting with their electronic "fingers" in demanding information access on their mobile devices, and it is important for Parliamentary libraries to assess and monitor the ways in which they many need to adapt their information delivery to these new platforms.  This assessment can include:+Mobile devices such as smart phones (for example the Apple iPhone) and tablet devices (such as the Samsung Galaxy and the iPad) provide an increasingly popular platform for access to web-enabled applications.   For Parliamentarians and their staff, they are increasingly a point of access to library research and electronic resources.  Mobile devices have outpaced computers in sheer numbers, in both the developing and the developed world.     As a point of information access, they can present a means for information delivery that bypasses other infrastructural issues of fixed networks.  Library clients are voting with their electronic "fingers" in demanding information access on their mobile devices, and it is important for Parliamentary libraries to assess and monitor the ways in which they many need to adapt their information delivery to these new platforms.  This assessment can include:
  
   * The capability of current systems for effective use in the constrained screen space of mobile devices   * The capability of current systems for effective use in the constrained screen space of mobile devices
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 ==== Standards ==== ==== Standards ====
  
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 **Cataloguing & Metadata ** **Cataloguing & Metadata **
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   * ISO 28560 - A proposed ISO standard for data present on RFID tags.   * ISO 28560 - A proposed ISO standard for data present on RFID tags.
  
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 ==== Software ==== ==== Software ====
  
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 **Open Source** **Open Source**
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   * http://koha-community.org/  Koha -  the oldest open source system, with a strong installed base   * http://koha-community.org/  Koha -  the oldest open source system, with a strong installed base
   * http://obiblio.sourceforge.net/  OpenBiblio - a system popular in small libraries, with simple installation and an effective presentation.   * http://obiblio.sourceforge.net/  OpenBiblio - a system popular in small libraries, with simple installation and an effective presentation.
-  * http://sourceforge.net/projects/phpmylibrary/.  PhpMyLibrar] developed in the Philippines and released not long after Koha.  This system championed the use of MARC to facilitate adoption.+  * http://sourceforge.net/projects/phpmylibrary/.  PhpMyLibrary] developed in the Philippines and released not long after Koha.  This system championed the use of MARC to facilitate adoption.
   * http://www.pmbservices.fr/nouveau_site/pmbservices.html.  PMB: a French open source system with strong European installed base    * http://www.pmbservices.fr/nouveau_site/pmbservices.html.  PMB: a French open source system with strong European installed base 
   * WinIsys CDS/ISYS is a free library management system sponsored by UNESCO with a wide installed base in smaller libraries.   * WinIsys CDS/ISYS is a free library management system sponsored by UNESCO with a wide installed base in smaller libraries.
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 **Proprietary** **Proprietary**
   * http://www.librarytechnology.org/LibraryTechnologyReports.pl - Library Technology Reports is an excellent profile of proprietary and open source solutions, reports on capability and current providers.   * http://www.librarytechnology.org/LibraryTechnologyReports.pl - Library Technology Reports is an excellent profile of proprietary and open source solutions, reports on capability and current providers.
-  * http://en.wikipedia.org/wiki/Integrated_library_system.   Wikipedia also has a profile of ILMS softwaare+  * http://en.wikipedia.org/wiki/Integrated_library_system.   Wikipedia also has a profile of ILMS software
  
  
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 ==== Case Study ==== ==== Case Study ====
  
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 **NSW Parliament experience integrating Koha and DSpace ** **NSW Parliament experience integrating Koha and DSpace **
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 The news articles are received in digital form from a news provider and are imported through an automated process into the Digital Library.  However, the metadata is extended by a library staff-member who reviews the seven metropolitan newspapers with subject headings specifically relevant to members. These articles are digitally clipped and catalogued and put into the repository, as are the various Media Releases put out by parliamentarians (the NSW Parliamentary library is the state’s only centralized collection of those electronic Media Releases). The news articles are received in digital form from a news provider and are imported through an automated process into the Digital Library.  However, the metadata is extended by a library staff-member who reviews the seven metropolitan newspapers with subject headings specifically relevant to members. These articles are digitally clipped and catalogued and put into the repository, as are the various Media Releases put out by parliamentarians (the NSW Parliamentary library is the state’s only centralized collection of those electronic Media Releases).
  
-To handle these requirements (as well as their physical collection) the library has been using a digital repository combined with library management software since 1997, but 2010 saw their shift to Koha and DSpace. The division of tasks, which is maintained in their current open source implementation, has Koha storing the detailed metadata in bibliographic records, while DSpace stores digital entities themselves with “just enough metadata to get by.” When an item is loaded into DSpace it also gets loaded into Koha for detailed cataloguing, and electronic documents can be loaded into DSpace through Koha.  Dspace is used as a repository while Koha is used as the principle search engine.+To handle these requirements (as well as their physical collection) the library has been using a digital repository combined with library management software since 1997, but 2010 saw their shift to Koha and DSpace. The division of tasks, which is maintained in their current open source implementation, has Koha storing the detailed metadata in bibliographic records, while DSpace stores digital entities themselves with “just enough metadata to get by.” When an item is loaded into DSpace it also gets loaded into Koha for detailed cataloguing, and electronic documents can be loaded into DSpace through Koha.  DSpace is used as a repository while Koha is used as the principle search engine.
  
-Integrating the two approaches took approximately 6 months for the conversion.   News clippings can be imported, get indexed, and have authorized subject headings applied in 2-3 hours each day.  Most articles are loaded using an automated process customised for the library which creates the DSpace and Koha initial entries.   Some subject headingsare automatically generated from the externally provided electronic clippings files.   Dspace and Koha workflows are used t add the additonal subject heading work as part of the standard workflow.  Subject cataloguing is enhanced through the use of auto fill-as-you-type subject cataloguing forms.+Integrating the two approaches took approximately 6 months for the conversion.   News clippings can be imported, get indexed, and have authorized subject headings applied in 2-3 hours each day.  Most articles are loaded using an automated process customised for the library which creates the DSpace and Koha initial entries.   Some subject headings are automatically generated from the externally provided electronic clippings files.   DSpace and Koha workflows are used t add the additional subject heading work as part of the standard workflow.  Subject cataloguing is enhanced through the use of auto fill-as-you-type subject cataloguing forms.
  
 Case study prepared by Justin Unrau (Prosentient Systems) with feedback from Deborah Brown and Chris Burns from the Parliamentary Library of NSW, Australia. Case study prepared by Justin Unrau (Prosentient Systems) with feedback from Deborah Brown and Chris Burns from the Parliamentary Library of NSW, Australia.
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 For further information or queries, contact Deborah Brown at Deborah.Brown@parliament.nsw.gov.au. For further information or queries, contact Deborah Brown at Deborah.Brown@parliament.nsw.gov.au.
  
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 <pagebreak> <pagebreak>
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 The selection of appropriate software for Digital Library management is a significant project for the library and will entail a software selection and implementation process similar to the implementation of other major core library services (refer to Evaluating Software in the second chapter).  The selection process should begin with a requirements gathering process to determine the types of media and assets that the Parliamentary library will be responsible for.      There are many solutions that can provide very effective management of full text and image documents.  Management of video materials is more demanding - both in software and the data storage requirements.   Broadly the classes of software that can address the requirements of storage and preservation of digital resources are: The selection of appropriate software for Digital Library management is a significant project for the library and will entail a software selection and implementation process similar to the implementation of other major core library services (refer to Evaluating Software in the second chapter).  The selection process should begin with a requirements gathering process to determine the types of media and assets that the Parliamentary library will be responsible for.      There are many solutions that can provide very effective management of full text and image documents.  Management of video materials is more demanding - both in software and the data storage requirements.   Broadly the classes of software that can address the requirements of storage and preservation of digital resources are:
   * File system management and indexing tools   * File system management and indexing tools
-  * Document Management ySstems+  * Document Management Systems
   * Digital Asset Management or Media management systems (for management of multimedia objects such as audio and video, and managing streaming services)   * Digital Asset Management or Media management systems (for management of multimedia objects such as audio and video, and managing streaming services)
   * Digital Library systems   * Digital Library systems
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 ==== Document Management Systems ==== ==== Document Management Systems ====
  
-The Document Management System (such as Microsoft's Sharepoint) can provide an intermediary approach to Digital Library management for a Parliamentary archive, where the focus is on managing largely internal-facing digital documents and where the focus is **not** on long term interoperability and data exchange.    For the Parliamentary Library starting in this area, Digital Library software is the better choice where possible - but utilising an existing installed Document Mibrary application such as Sharepoint may be the beginning of a Digital Library strategy.+The Document Management System (such as Microsoft's Sharepoint) can provide an intermediary approach to Digital Library management for a Parliamentary archive, where the focus is on managing largely internal-facing digital documents and where the focus is **not** on long term interoperability and data exchange.    For the Parliamentary Library starting in this area, Digital Library software is the better choice where possible - but utilising an existing installed Document Management application such as Sharepoint may be the beginning of a Digital Library strategy.
  
  
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 Metadata is the information describing objects in the Digital Library.   For instance, the item title, author, dimensions and format are all examples of metadata.   Metadata serves three purposes in the Digital Library: Metadata is the information describing objects in the Digital Library.   For instance, the item title, author, dimensions and format are all examples of metadata.   Metadata serves three purposes in the Digital Library:
  
-**Descriptive metadata** - as with traditional cataloguing, digital objects need to be described and identified so that they can be discovered within the Digital Library.     Digital Library metadata standards for describing objects serve the same role as AACR2 and MARC standards do for traditional catalogues.     Examples of Descriptive metadata standards commonly used in Digital Libraries are Dublin Core Metadata Initiative (DCMI), Metadata Object Description Schema (MODS), and  Metadata Encoding & Transmission Standard (METS).  While DCMI is probably more widely used by Digital Libraries, MODS and METS provide a fuller descriptive framework as a successor to MARC.   DSpace and Greenstone use DCMI as their descriptive metdata framework.+**Descriptive metadata** - as with traditional cataloguing, digital objects need to be described and identified so that they can be discovered within the Digital Library.     Digital Library metadata standards for describing objects serve the same role as AACR2 and MARC standards do for traditional catalogues.     Examples of Descriptive metadata standards commonly used in Digital Libraries are Dublin Core Metadata Initiative (DCMI), Metadata Object Description Schema (MODS), and  Metadata Encoding & Transmission Standard (METS).  While DCMI is probably more widely used by Digital Libraries, MODS and METS provide a fuller descriptive framework as a successor to MARC.   DSpace and Greenstone use DCMI as their descriptive metadata framework.
  
 ** Semantic metadata ** - the semantic metadata provides the subject classification and relationship information for objects in the Digital Library.  While this may be based on a traditional name/value pair of identifiers (subject = 'Parliamentary History'), the current trend is to move to Resource Description Framework (RDF).   RDF underpins many projects that are realising the possibilities of the Semantic Web for purposes of stronger metadata description of documents on the web (and in archives). A semantic metadata description goes beyond the name/value descriptive pair to describe metadata in a series of "statements" in a subject, object and predicate statement (the title of the book is 'The history of Parliaments').  Central to the concept of RDF is the ability to unify concepts across many resources in a meaningful way.  Fedora Commons implements RDF as its underlying schema. ** Semantic metadata ** - the semantic metadata provides the subject classification and relationship information for objects in the Digital Library.  While this may be based on a traditional name/value pair of identifiers (subject = 'Parliamentary History'), the current trend is to move to Resource Description Framework (RDF).   RDF underpins many projects that are realising the possibilities of the Semantic Web for purposes of stronger metadata description of documents on the web (and in archives). A semantic metadata description goes beyond the name/value descriptive pair to describe metadata in a series of "statements" in a subject, object and predicate statement (the title of the book is 'The history of Parliaments').  Central to the concept of RDF is the ability to unify concepts across many resources in a meaningful way.  Fedora Commons implements RDF as its underlying schema.
  
-** Harvesting metadata ** -  There are many Digital Library systems - commercial, open source and bespoke (home grown).   Irrespective of the internal metadata approach for description and subject classification of the ojects in the library, support for a harvesting metadata standard provides a means for inter-operatbility between Digital Library systems.  The most widely implemented harvesting system is Open Archives Initiative Protocol for Metadata Harvesting (OAI/PMH).   This scheme supporst metadata "harvesting" between digital libraries to allow discovery of digital resources between systems.  Kete uses OAI/PMH for its internal schema.  DSpace, Greenstone, Fedora Commons and Kete support an OAI/PMH harvesting interface.+** Harvesting metadata ** -  There are many Digital Library systems - commercial, open source and bespoke (home grown).   Irrespective of the internal metadata approach for description and subject classification of the objects in the library, support for a harvesting metadata standard provides a means for inter-operability between Digital Library systems.  The most widely implemented harvesting system is Open Archives Initiative Protocol for Metadata Harvesting (OAI/PMH).   This scheme supports metadata "harvesting" between digital libraries to allow discovery of digital resources between systems.  Kete uses OAI/PMH for its internal schema.  DSpace, Greenstone, Fedora Commons and Kete support an OAI/PMH harvesting interface.
  
-The long term inter-operability of your digital resources with other digital resources being developed in-country and regionally will be enhanced or impeded by the level and quality of the metadata you collect associated with your digital resources.  The selection of a metadata framework should be undertaken with reference to existing projects nationally and regionally.  It is worth approaching your National Library to discuss their metadata standards.  It is also worth examing metadata standards being implemented regionally in other Parliamentary libraries.  +The long term inter-operability of your digital resources with other digital resources being developed in-country and regionally will be enhanced or impeded by the level and quality of the metadata you collect associated with your digital resources.  The selection of a metadata framework should be undertaken with reference to existing projects nationally and regionally.  It is worth approaching your National Library to discuss their metadata standards.  It is also worth examining metadata standards being implemented regionally in other Parliamentary libraries.  
  
  
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 ==== Case Study ==== ==== Case Study ====
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 **Inter-operability between the Czeck and Slovak Parliamentary Libraries** **Inter-operability between the Czeck and Slovak Parliamentary Libraries**
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 Eva Malackova and Karel Sosna published a paper at the annual IFLA congress in Korea, 2006 on the joint Czeck and Slovak Digital Parliamentary Library, available at http://archive.ifla.org/IV/ifla72/papers/087-Malackova_Sosna-en.pdf. Eva Malackova and Karel Sosna published a paper at the annual IFLA congress in Korea, 2006 on the joint Czeck and Slovak Digital Parliamentary Library, available at http://archive.ifla.org/IV/ifla72/papers/087-Malackova_Sosna-en.pdf.
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 ==== Standards ==== ==== Standards ====
  
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 **Digital Library Metadata ** **Digital Library Metadata **
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 It is in the area of journal subscriptions where the transition to an electronic delivery is the most evident.  Access to electronic resources to support reference and research services can be achieved by direct subscription with the relevant publisher.   There are also a number of aggregate providers of electronic journal subscriptions.  Finally, some publisher offer consortia arrangements that can be negotiated by groups of libraries or at the national level.   It is in the area of journal subscriptions where the transition to an electronic delivery is the most evident.  Access to electronic resources to support reference and research services can be achieved by direct subscription with the relevant publisher.   There are also a number of aggregate providers of electronic journal subscriptions.  Finally, some publisher offer consortia arrangements that can be negotiated by groups of libraries or at the national level.  
  
-Major information vendors such as Proquest, Ovid, EBSCO, Lexis/Nexis provide aggregate and consortia based subscriptions that provide a single fee to access a database (usually wiht full text documents) across hundreds of journals.  Collaborating with other libraries (for example other government libraries) in negotiating consortia access arrangements can reduce the individual cost for membership to such resources.  Universities and government departments will often already have consortia arrangements in place.  While consortia arrangements may reduce the cost of some e-resources, they need to be scrutinized to ensure the Parliamentary library gets a good selection of relevant publicatons.  The information needs of Universities are often quite different from those of Parliamentarians.+Major information vendors such as Proquest, Ovid, EBSCO, Lexis/Nexis provide aggregate and consortia based subscriptions that provide a single fee to access a database (usually Whit full text documents) across hundreds of journals.  Collaborating with other libraries (for example other government libraries) in negotiating consortia access arrangements can reduce the individual cost for membership to such resources.  Universities and government departments will often already have consortia arrangements in place.  While consortia arrangements may reduce the cost of some e-resources, they need to be scrutinized to ensure the Parliamentary library gets a good selection of relevant publications.  The information needs of Universities are often quite different from those of Parliamentarians.
  
 In less-developed countries, there may be specific arrangements to provide access a considerably reduced prices to subscription databases.    Parliamentary libraries in Asia, Africa and Europe may also be able to draw on assistance from eifl.net (http://www.eifl.net/) in order to gain access to e-journals, e-books and open access resources at lower cost for developing countries. In less-developed countries, there may be specific arrangements to provide access a considerably reduced prices to subscription databases.    Parliamentary libraries in Asia, Africa and Europe may also be able to draw on assistance from eifl.net (http://www.eifl.net/) in order to gain access to e-journals, e-books and open access resources at lower cost for developing countries.
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   - Periodic review processes to detect and address content overlaps between subscription provider (duplicate subscriptions are commonplace in aggregate and consortia subscriptions).   - Periodic review processes to detect and address content overlaps between subscription provider (duplicate subscriptions are commonplace in aggregate and consortia subscriptions).
  
-Where the library has subscriptions to content that needs to be retained for the long term, the library should negotiate with the publisher placing the articles in a local Digital Library, or should maintain a seperate print subscription.+Where the library has subscriptions to content that needs to be retained for the long term, the library should negotiate with the publisher placing the articles in a local Digital Library, or should maintain a separate print subscription.
  
 ==== E-Book formats and devices ==== ==== E-Book formats and devices ====
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 ==== Resources ==== ==== Resources ====
  
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 http://www.eifl.net/ eifl.net - provides low cost access to e-journal, e-book and open access resources for developing countries in Africa, Asia and Europe.  They support a number of programmes in facilitating promote access to knowledge through licensing arrangements, open access infrastructure, copyright guidance and advocacy and promoting the adoption of open source. http://www.eifl.net/ eifl.net - provides low cost access to e-journal, e-book and open access resources for developing countries in Africa, Asia and Europe.  They support a number of programmes in facilitating promote access to knowledge through licensing arrangements, open access infrastructure, copyright guidance and advocacy and promoting the adoption of open source.
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 http://www.scirus.com/  Scirus is a specialized search engine form Elsevier focused on scientific research and researchers.  It has has faceted searching that can filter on Digital Libraries. http://www.scirus.com/  Scirus is a specialized search engine form Elsevier focused on scientific research and researchers.  It has has faceted searching that can filter on Digital Libraries.
  
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 ==== Standards ==== ==== Standards ====
  
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 http://en.wikipedia.org/wiki/International_Digital_Publishing_Forum.  EPUB (Electronic Publication) is a free, open e-book standard promulgated by the International Data Publishing Forum  http://en.wikipedia.org/wiki/International_Digital_Publishing_Forum.  EPUB (Electronic Publication) is a free, open e-book standard promulgated by the International Data Publishing Forum 
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 The library should develop a communication strategy around the needs of Parliamentarians and their staff.   Where the library undertakes significant research, this information can be communicated through e-news letters or Web 2.0 dissemination of information (see Chapter Five). The library should develop a communication strategy around the needs of Parliamentarians and their staff.   Where the library undertakes significant research, this information can be communicated through e-news letters or Web 2.0 dissemination of information (see Chapter Five).
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 ==== Standards ==== ==== Standards ====
  
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   * **NewsML** http://www.newsml.org is the most commonly used XML interchange standard for disseminating the metadata associated with news items (http://www.iptc.org/site/Home/). Selective dissemination agencies will typically provide the full text news content and associated NewsML metadata to subscribing agencies.   * **NewsML** http://www.newsml.org is the most commonly used XML interchange standard for disseminating the metadata associated with news items (http://www.iptc.org/site/Home/). Selective dissemination agencies will typically provide the full text news content and associated NewsML metadata to subscribing agencies.
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   * **XML News**  http://www.xmlnews.org/docs/tech-overview.html.  An alternative XML standard for news syndication   * **XML News**  http://www.xmlnews.org/docs/tech-overview.html.  An alternative XML standard for news syndication
  
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 ==== Case Study ==== ==== Case Study ====
  
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 **Member communication ** **Member communication **
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 Parliamentary libraries are actively engaged in activities that enhance democracy through engagement with digital services.  The Legislative Yuan, Taiwan, China published an profile of their engagement with electronic services in their country report "The Role of Parliamentary Libraries in  Enhancing Democracy in the Digital Age" for the 7th Biennial Conference of APLAP,  Parliamentary libraries are actively engaged in activities that enhance democracy through engagement with digital services.  The Legislative Yuan, Taiwan, China published an profile of their engagement with electronic services in their country report "The Role of Parliamentary Libraries in  Enhancing Democracy in the Digital Age" for the 7th Biennial Conference of APLAP, 
-9-14 September, 2002 available at [[http://www.agora-parl.org/node/1326|http://www.agora-parl.org/node/1326]]: +9-14 September, 2002 available at http://www.agora-parl.org/node/1326.
  
 <blockquote> <blockquote>
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 ==== Case Study ==== ==== Case Study ====
  
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 ** Federated Parliamentary Library System (FPL) ** ** Federated Parliamentary Library System (FPL) **
  
-The Federated Parliamentary Library System (FPL) is an initiative of the African Parliamentary Knowledge Network.  It provides a unified search across 18 African Parliamentary libraries using the Koha library management system as the search framework.   This resource is available as a public catalogue at http://fpl.apkn.org/  google-style search can be used to discover resources across all member libraries with four language interfaces implemented.+The Federated Parliamentary Library System (FPL) is an initiative of the African Parliamentary Knowledge Network.  It provides a unified search across 18 African Parliamentary libraries using the Koha library management system as the search framework.   This resource is available as a public catalogue at http://fpl.apkn.org/  Google-style search can be used to discover resources across all member libraries with four language interfaces implemented.
  
 {{:apkn.jpg|}} {{:apkn.jpg|}}
  
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 ==== Software ==== ==== Software ====
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 **Single Sign On** **Single Sign On**
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   * LDAP - Lightweight Directory Access Protocol: a commonly used protocol for single-sign-on to systems - many software packages support LDAP to allow a single authentication on local systems.   * LDAP - Lightweight Directory Access Protocol: a commonly used protocol for single-sign-on to systems - many software packages support LDAP to allow a single authentication on local systems.
 **Digital Library and Digital asset management ** **Digital Library and Digital asset management **
-  * Dspace.   http://www.dspace.org.  www.dspace.org: DSpace provides an integrated solution to the Digital Library.  It has a built-in workflow for document ingestions. Its presentation layer is highly structured, allowing content to be divided into collections, sub-collections and communities.  It is very widely used, internationally and as a result support exists.  It has a strong support for language internationalisation.  DSpace has 96 language packs.+  * DSpace.   http://www.dspace.org.  www.dspace.org: DSpace provides an integrated solution to the Digital Library.  It has a built-in workflow for document ingestions. Its presentation layer is highly structured, allowing content to be divided into collections, sub-collections and communities.  It is very widely used, internationally and as a result support exists.  It has a strong support for language internationalisation.  DSpace has 96 language packs.
   * EPrints.  http://www.eprints.org.   EPrints, like DSpace, has a wide installation base, and is popular as a method for digital resource delivery. It has a smaller base of language internationalisation and is more focused on the presentation layer/user interface than DSpace.  It is an integrated solution.  EPrints has 19 language packs.   * EPrints.  http://www.eprints.org.   EPrints, like DSpace, has a wide installation base, and is popular as a method for digital resource delivery. It has a smaller base of language internationalisation and is more focused on the presentation layer/user interface than DSpace.  It is an integrated solution.  EPrints has 19 language packs.
   * Fedora Commons. http://fedora.commons.org. - Flexible Extensible Digital Object Repository Architecture (FEDORA)  Fedora provides a systematic tool for management of digital archives. As such it is not an integrated Digital Library solution such as E-prints or DSpace, but provides the archival base for a Digital Library system. It can therefore serve a role as the core component of a Digital Asset Management system, Digital Library system or archive for a Content Management system. DSpace and Fedora have announced a project to work together on an approach that allows a DSpace front-end to a Fedora archive. https://wiki.duraspace.org/display/DSPACE/DSpace-Fedora+Integration+FAQ.     * Fedora Commons. http://fedora.commons.org. - Flexible Extensible Digital Object Repository Architecture (FEDORA)  Fedora provides a systematic tool for management of digital archives. As such it is not an integrated Digital Library solution such as E-prints or DSpace, but provides the archival base for a Digital Library system. It can therefore serve a role as the core component of a Digital Asset Management system, Digital Library system or archive for a Content Management system. DSpace and Fedora have announced a project to work together on an approach that allows a DSpace front-end to a Fedora archive. https://wiki.duraspace.org/display/DSPACE/DSpace-Fedora+Integration+FAQ.  
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   * TRIM. http://www8.hp.com/us/en/software/software-product.html?compURI=tcm:245-936980&pageTitle=TRIM-Software.  TRIM. One of the earliest and best known commercial enterprise Records Management systems, supported by Hewlett Packard.   * TRIM. http://www8.hp.com/us/en/software/software-product.html?compURI=tcm:245-936980&pageTitle=TRIM-Software.  TRIM. One of the earliest and best known commercial enterprise Records Management systems, supported by Hewlett Packard.
  
-</WRAP>+</note>
 ==== Aggregate Electronic Resource Providers ==== ==== Aggregate Electronic Resource Providers ====
-<WRAP center round download 80%>+<note important>
   * Zebra.  http://www.indexdata.com/zebra.  "Zebra is a high-performance, general-purpose structured text indexing and retrieval engine. It reads structured records in a variety of input formats (e.g.. email, XML, MARC) and allows access to them through exact boolean search expressions and relevance-ranked free-text queries."   * Zebra.  http://www.indexdata.com/zebra.  "Zebra is a high-performance, general-purpose structured text indexing and retrieval engine. It reads structured records in a variety of input formats (e.g.. email, XML, MARC) and allows access to them through exact boolean search expressions and relevance-ranked free-text queries."
   * Summon.  http://www.serialssolutions.com/summon/. http://www.serialssolutions.com/summon/: Summon is designed to provide access to the entirety of a library's collection, be it journal articles, books, or media clippings, through a single search that provides relevancy-ranked lists of results. This is a product from the Proquest family and is integrated tightly with their databases.   * Summon.  http://www.serialssolutions.com/summon/. http://www.serialssolutions.com/summon/: Summon is designed to provide access to the entirety of a library's collection, be it journal articles, books, or media clippings, through a single search that provides relevancy-ranked lists of results. This is a product from the Proquest family and is integrated tightly with their databases.
   * EBSCO Discovery Service.  http://www.ebscohost.com/discovery. Another all-in-one package, integrated with EBSCOHost's large number of databases.   * EBSCO Discovery Service.  http://www.ebscohost.com/discovery. Another all-in-one package, integrated with EBSCOHost's large number of databases.
   * Google Search, Google Scholar & Google Books.  http://google.com  & http://scholar.google.com & http://http://books.google.com.  As it creates more specialized features, like Google Scholar, Google Maps and customized Google indexes   * Google Search, Google Scholar & Google Books.  http://google.com  & http://scholar.google.com & http://http://books.google.com.  As it creates more specialized features, like Google Scholar, Google Maps and customized Google indexes
-</WRAP>+</note>
  
  
 <pagebreak> <pagebreak>
  
- 
- 
-~~ODT~~ 
  
 ===== Reference and Information Services ===== ===== Reference and Information Services =====
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   * Newsletters   * Newsletters
   * Visibility and promotion of the service through the intranet   * Visibility and promotion of the service through the intranet
-   The delivery of these services therefore needs to balance timeliness relevance +   The delivery of these services therefore needs to balance timeliness with relevance 
  
  
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   * Ability to route requests between staff.   * Ability to route requests between staff.
  
-The extension of the instant messaging approach to SMS offers the ability for Parliamentary clients to submit requests "on the fly" with similar management needs.+The extension of the instant messaging approach to SMS offers the ability for Parliamentary clients to submit requests "on the fly".
  
-<WRAP center round tip box 80%>+==== Client Relationship Management (CRM) & Knowledge Management ====
  
-Case study needed here +In the introduction to this handbook we discussed the need for the library to focus on the information requirements of members and their staff, and to provide impartial information from disparate sources that service their needs.  Some libraries are moving away from the concept of the "Reference Desk" as a point of information delivery.  They are moving to a more personalised service management that may be framed around concepts of client relationship management.  An effective CRM can encompass elements of event management and information needs analysis.  It may also feed into and draw on a knowledge management resource to facilitate effective response to client information needs.  The information for a Client Relationship Management (CRM) may emerge from the implicit knowledge of staff as well as the information captured in the reference tracking system.  The CRM model should include the elements of knowledge management that will allow effective fulfillment of known information needs and a history of questions asked and resources commonly used.   This information can also inform the direction of collection building.  
- +
-</WRAP> +
- +
-==== Client Relationship Management (CRM) & Knowledge Management ====+
  
-In the introduction to this handbook we discussed the need for the library to focus on the information requirements of members and their staff, and to provide impartial information from disparate sources that service their needs.  Some libraries are moving away from the concept of the "Reference Desk" as a point of information delivery.  They are moving to a more personalised service management that may be framed around concepts of client relationship management.  An effective CRM can encompass elements of event management and information needs analysis.  It may also feed into and draw on a knowledge management resource to facilitate effective response to client information needs.  The information for a Client Relationship Management (CRM) may emerge from the implicit knowledge of staff as well as the information captured in the reference tracking system.  The CRM model should include the elements of knowledge management that will allow effective fulfillment of known information needs and a history of questions asked and resources commonly used.   This information can also inform the direction of collection building.  The CRM should capture:+The CRM should capture:
  
   * Member/staff contact details,   * Member/staff contact details,
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 ==== Reference tracking and Client Relationship Management software ==== ==== Reference tracking and Client Relationship Management software ====
  
-<WRAP center round download box 80%>+<note important>
  
 ** Examples of Instant Messaging platforms (there are many more) ** ** Examples of Instant Messaging platforms (there are many more) **
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 **Reference Tracking** **Reference Tracking**
  
-  * LibStats.  http://code.google.com/p/libstats/.  Libstats is a simple, free, open source program for collecting reference statistics in the library.+  * LibStats.  http://code.google.com/p/libstats/.  LibStats is a simple, free, open source program for collecting reference statistics in the library.
   * AltaRama.  http://www.altarama.com/page/RefTracker.aspx.  RefTracker from AltaRama is a well known commercial package which manages requests for reference help with associated workflow to track the request to fulfillment.   * AltaRama.  http://www.altarama.com/page/RefTracker.aspx.  RefTracker from AltaRama is a well known commercial package which manages requests for reference help with associated workflow to track the request to fulfillment.
-  * Desk Tracker.  http://www.desktracker.com/ Desk Tracker (Compendium Library Services) is acommercial program for logging and helping to manage reference queries. Also see Knowledge Tracker (http://www.knowledgetrackerlib.com/)from the same company.+  * Desk Tracker.  http://www.desktracker.com/ Desk Tracker (Compendium Library Services) is a commercial program for logging and helping to manage reference queries. Also see Knowledge Tracker (http://www.knowledgetrackerlib.com/)from the same company.
  
  
-</WRAP>+</note>
  
-<WRAP center round tip box 80%>+<note warning>
 Standards Standards
  
 Guidelines for Behavioural Performance of Reference and Information Service Providers (Reference and user Services Association board of Directors) Guidelines for Behavioural Performance of Reference and Information Service Providers (Reference and user Services Association board of Directors)
  http://www.ala.org/ala/mgrps/divs/rusa/resources/guidelines/guidelinesbehavioral.cfm.    http://www.ala.org/ala/mgrps/divs/rusa/resources/guidelines/guidelinesbehavioral.cfm.  
-</WRAP>+</note>
 <pagebreak> <pagebreak>
  
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 ==== Document Delivery Standards ==== ==== Document Delivery Standards ====
  
-<WRAP center round tip box 80%>+<note warning>
  
   * ISO 10160:1997 Information and Documentation - Open Systems Interconnection - Interlibrary Loan Application   * ISO 10160:1997 Information and Documentation - Open Systems Interconnection - Interlibrary Loan Application
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   * ISO 10161-2: Information and Documentation - Open Systems Interconnection - Interlibrary Loan Application Protocol Specification - Part 2   * ISO 10161-2: Information and Documentation - Open Systems Interconnection - Interlibrary Loan Application Protocol Specification - Part 2
  
-</WRAP>+</note>
  
 ==== Software ==== ==== Software ====
  
-<WRAP center round download box 80%>+<note important>
  
   * OCLC Document Delivery management.  http://www.oclc.org/isoill/default.htm.    * OCLC Document Delivery management.  http://www.oclc.org/isoill/default.htm. 
   * Inter-Search.  http://www.intersearch.com.au/ Inter-Search Document Delivery management   * Inter-Search.  http://www.intersearch.com.au/ Inter-Search Document Delivery management
-</WRAP>+</note>
  
 ===== Content Management: Intranet,  Extranets & Websites ===== ===== Content Management: Intranet,  Extranets & Websites =====
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 The public website provides the means for more widely reaching interested communities: such as schools, universities and the general public.   In additional to information about the role and function of parliament and parliamentary democracy, the library can provide valuable information on its collection and resources. The public website provides the means for more widely reaching interested communities: such as schools, universities and the general public.   In additional to information about the role and function of parliament and parliamentary democracy, the library can provide valuable information on its collection and resources.
  
-Please refer to the following detailed guildelines on content management for Parliamentary websites:+Please refer to the following detailed guidelines on content management for Parliamentary websites:
  
 <blockquote>Guidelines for Parliamentary Websites: a document prepared by the Inter-Parliamentary Union and the United Nations Department of Economic and social Affairs, through the Global Centre for ICT in Parliament, March 2009. http://www.ictparliament.org/node/691 <blockquote>Guidelines for Parliamentary Websites: a document prepared by the Inter-Parliamentary Union and the United Nations Department of Economic and social Affairs, through the Global Centre for ICT in Parliament, March 2009. http://www.ictparliament.org/node/691
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 ==== Standards ==== ==== Standards ====
  
-<WRAP center round tip 80%>+<note warning>
  
   * Guidelines for Parliamentary Websites: (http://www.ictparliament.org/node/691): a document prepared by the Inter-Parliamentary Union and the United Nations Department of Economic and social Affairs, through the Global Centre for ICT in Parliament, March 2009.] - Available in English, Spanish and French.   * Guidelines for Parliamentary Websites: (http://www.ictparliament.org/node/691): a document prepared by the Inter-Parliamentary Union and the United Nations Department of Economic and social Affairs, through the Global Centre for ICT in Parliament, March 2009.] - Available in English, Spanish and French.
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   * W3C Web Accessibility guidelines (http://www.w3.org/TR/WCAG20/)   * W3C Web Accessibility guidelines (http://www.w3.org/TR/WCAG20/)
  
- </WRAP>+ </note>
  
 ==== Software ==== ==== Software ====
  
-<WRAP center round download 80%>+<note important>
  
 ** Website content management ** ** Website content management **
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   * Google Docs.  http://docs.google.com.  Google Docs is Googles newest contribution to their fold - a simple easy web site development tool that includes document collaboration capabilities and some scripting for forms handling.   * Google Docs.  http://docs.google.com.  Google Docs is Googles newest contribution to their fold - a simple easy web site development tool that includes document collaboration capabilities and some scripting for forms handling.
   * Wordpress.  http://wordpress.org/ A tool that allows rapid development of well styled sites.   * Wordpress.  http://wordpress.org/ A tool that allows rapid development of well styled sites.
-  * MediaWiki.  http://www.mediawiki.org/wiki/MediaWiki. MediaWiki has limited styling by effective devleopment of collbarorative documentation sites.+  * MediaWiki.  http://www.mediawiki.org/wiki/MediaWiki. MediaWiki has limited styling by effective development of collaborative documentation sites.
   * DokuWiki.  http://dokuwiki.org/|DokuWiki]] - DokuWiki is a good tool for documentation sites.   * DokuWiki.  http://dokuwiki.org/|DokuWiki]] - DokuWiki is a good tool for documentation sites.
   * Kete.  http://kete.net.nz/ Kete is from the originators of the open source Koha ILMS, Kete is a "wiki-inspired" content management system with more natural support for multimedia than most wiki software. It is open source.   * Kete.  http://kete.net.nz/ Kete is from the originators of the open source Koha ILMS, Kete is a "wiki-inspired" content management system with more natural support for multimedia than most wiki software. It is open source.
-  * phpbb Forums.  http://www.phpbb.com/ PHPBB is a bulletin board system.  It integrates with many content management systems as a tool.+  * PHPBB Forums.  http://www.phpbb.com/ PHPBB is a bulletin board system.  It integrates with many content management systems as a tool.
   * vbulletin.  http://www.vbulletin.com/ vbulletin is a proprietary bulleting board system.   * vbulletin.  http://www.vbulletin.com/ vbulletin is a proprietary bulleting board system.
  
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   * NVDA.  http://www.nvda-progject.org.  NVDA is a free screen reading application   * NVDA.  http://www.nvda-progject.org.  NVDA is a free screen reading application
  
-</WRAP>+</note>
  
 <pagebreak> <pagebreak>
  
- 
-~~ODT~~ 
  
  
core.1318891737.txt.gz · Last modified: 2011/10/18 09:48 by admin

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