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Further Reading and Resources

Document Delivery

Balnaves, E. (2005), 'Systematic Approaches to Long Term Digital Collection Management.' Literary and Linguistic Computing, 20(4): p. 399-413.
Balnaves, E. (2007), 'Ensuring equitable participation in a resource-sharing network?: Gratisnet case study.' Australian Academic and Research Libraries, 38(4): p. 252-7.
Interlibrary Loan Application Standards Maintenance Agency (1997), 'An Introduction to the ISO InterLibrary Loan Application Standards' ISO ILL Protocol Standards, viewed 17 April 2011, http://www.collectionscanada.gc.ca/iso/ill/standard.htm.
'ISO 10160:1997 Information and Documentation - Open Systems Interconnection - Interlibrary Loan Application Service Definition' (1997), International Organization for Standardization, viewed 18 October 2011, http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_detail.htm?csnumber=22247
'ISO 10161-1:1997 Information and Documentation - Open Systems Interconnection - Interlibrary Loan Application Protocol Specification' (1997), International Organization for Standardization, viewed 18 October 2011, http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_detail.htm?csnumber=22248
'ISO 10161-2: Information and Documentation - Open Systems Interconnection - Interlibrary Loan Application Protocol Specification - Part 2' (1997), International Organization for Standardization, viewed 18 October 2011, http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_detail.htm?csnumber=21389

Library Management and Services

AGORA (2011), Agora-parl.org: Portal for Parliamentary Development, AGORA Partners, viewed 18 October 2011, http://www.agora-parl.org/
Alford, D. (2002), 'Negotiating and Analyzing Electronic License Agreements' Law Library Journal, 94(4): p. 621-644.
Ayre, C., & Muir, A. (2004), 'The Right to Preserve: The Rights Issues of Digital Preservation.' D-Lib Magazine, 10(3)(March).
Balnaves, E. (2008), 'Open source library management systems: a multidimensional evaluation.' Australian Academic and Research Libraries, 39(1): p. 1-13.
Cuninghame, K. (2009), Guidelines for Legislative Libraries, 2nd edition, De Gruyter Saur, Munich.
Ellis, S., Heaney, M., Meunier, P. & Poll, R. (2009), 'Global Library Statistics' IFLA Journal 35(2), p. 123-130, viewed 18 October 2011, http://archive.ifla.org/V/iflaj/IFLA-Journal-2-2009.pdf
Keast, D., & Balnaves, E. (2009), 'Open source systems bring Web 2.0 to special libraries.' In International Conference of Medical Libraries, Brisbane, viewed 19 October 2011, http://espace.library.uq.edu.au/view/UQ:179870
IFLA Statistics and Evaluation Section (2010), IFLA Library Statistics Manifesto, viewed 10 October 2011, http://www.ifla.org/publications/ifla-library-statistics-manifesto
Missingham, R. (2011), 'Parliamentary library and research services in the 21st century: A Delphi study' IFLA Journal 37(1), p. 52-61.
Reference and User Services Association (2006), Reference and User Services Guidelines for introducing Electronic Info Resources to users, American Library Association, viewed 18 October 2011, http://www.ala.org/ala/mgrps/divs/rusa/resources/guidelines/guidelinesintroduction.cfm.
RUSA MARS/RSS Virtual Reference Committee (2010), Implementing and Maintaining Virtual Reference Services, American Library Association, viewed 18 October 2011, http://www.ala.org/ala/mgrps/divs/rusa/resources/guidelines/virtual-reference-se.pdf
Watt, I. (2010), 'Changing visions of parliamentary libraries: From the Enlightenment to Facebook' IFLA Journal 36(1), p. 47-60.

Standards

Cataloguing & Metadata

'Anglo American Cataloguing Rules 2' (2006), AACR Fund, viewed 18 October 2011, http://www.aacr2.org/about.html
'MARC Standards' (2011), Library of Congress - Network Development and MARC Standards Office, viewed 18 October 2011, http://www.loc.gov/marc/
'Universal Bibliographic Control and International MARC Core Programme' (2004), International Federation of Library Associations, viewed 18 October 2011, http://archive.ifla.org/VI/3/ubcim.htm

Classification

'Dewey Services' (2011), OCLC, viewed 18 October 2011, http://www.oclc.org/dewey/
'Library of Congress Classification' (2011), The Library of Congress, viewed 18 October 2011, http://www.loc.gov/catdir/cpso/lcc.html
Zhang, Q., Liu, X. & Wang, D. (1996) 'Contemporary Classification Systems and Thesauri in China' 62nd IFLA General Conference - Conference Proceedings, viewed 18 October 2011, http://www.ifla.org/IV/ifla62/62-qiyz.htm

Electronic Resources

'Sustainability of Digital Formats Planning for Library of Congress Collections: WARC, Web ARChive file format' (2008), Library of Congress, viewed 5 January, http://www.digitalpreservation.gov/formats/fdd/fdd000236.shtml
'TEI - Text encoding initiative' (2011), TEI Consortium, viewed 18 October 2011, http://www.tei-c.org/index.xml
Wikipedia contributors (2011) 'EPUB' Wikipedia, The Free Encyclopedia, viewed 18 October 2011, http://en.wikipedia.org/w/index.php?title=EPUB&oldid=456038840
Wikipedia contributors (2011) 'Portable Document Format' Wikipedia, The Free Encyclopedia, viewed 18 October 2011, http://en.wikipedia.org/w/index.php?title=Portable_Document_Format&oldid=455816838

Library registries

Global Registries Organisation (2009), 'The Registry Interchange Format - Collections and Services (RIF-CS)' Global Registries viewed 18 October 2011, http://www.globalregistries.org/rifcs.html
'ISO 2146:2010 Information and documentation - Registry services for libraries and related organizations' (2010), International Organization for Standardization, viewed 19 October 2011, http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_detail.htm?csnumber=44936

Metadata

'DCMI Specifications' (2011), Dublin Core Metadata Initiative, viewed 18 October 2011, http://dublincore.org/specifications/
'Extensible Markup Language (XML)' (2011), W3C, viewed 18 October 2011, http://www.w3.org/XML
International Press Telecommunications Channel (2011), 'IPTC Web - News Exchange Formats - Which NewsML standard do you want?' viewed 18 October 2011, http://www.iptc.org/cms/site/single.html?channel=CH0087&document=CMS1206527546450
'MARC 21 XML Schema' (2011), Library of Congress, viewed 18 October 2011, http://www.loc.gov/standards/marcxml/
'Metadata Encoding and Transmission Standard: METS' (2011), Library of Congress, viewed 18 October 2011, http://www.loc.gov/standards/mets
'Metadata Object Description Schema: MODS' (2010), Library of Congress, viewed 18 October 2011, http://www.loc.gov/standards/mods/
'PREMIS: Preservation Metadata Maintenance Activity' (2011), Library of Congress, viewed 18 October 2011, http://www.loc.gov/standards/premis/
RSS Advisory Board (2009), 'RSS 2.0 Specification' viewed 18 October 2011, http://www.rssboard.org/rss-specification
Wikipedia contributors (2011), 'Open Archives Initiative Protocol for Metadata Harvesting' Wikipedia, The Free Encyclopedia, viewed 19 October 2011, http://en.wikipedia.org/w/index.php?title=Open_Archives_Initiative_Protocol_for_Metadata_Harvesting&oldid=452500037
Wikipedia contributors (2011), 'Resource Description Framework' Wikipedia, The Free Encyclopedia, viewed 19 October 2011, http://en.wikipedia.org/w/index.php?title=Resource_Description_Framework&oldid=455224714
XMLNews.org (1999), 'XMLNews Technical Overview' viewed 18 October 2011, http://www.xmlnews.org/docs/tech-overview.html

Reference Desk Management

MOUSS Management of Reference Committee (2004), 'Guidelines for Behavioural Performance of Reference and Information Service Providers' American Library Association, viewed 18 October 2011, http://www.ala.org/ala/mgrps/divs/rusa/resources/guidelines/guidelinesbehavioral.cfm

RFID

'ISO 28560-1:2011 Information and documentation – RFID in libraries – Part 1: Data elements and general guidelines for implementation' (2011), International Organization for Standardization, viewed 18 October 2011, http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_detail.htm?csnumber=50996

Statistics

'ISO 11620:2008 Information and documentation - Library performance indicators' (2008), International Organization for Standardization, viewed 18 October 2011, http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_detail.htm?csnumber=37853.
'ISO 2789:2006 Information and documentation - International library statistics' (2006), International Organization for Standardization, viewed 18 October 2011, http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_detail.htm?csnumber=39181

Service delivery

'Establishing a Service Level Agreement' (2005), Microsoft, viewed 18 October 2011, http://technet.microsoft.com/en-us/library/bb124886%28EXCHG.65%29.aspx
'Information Technology Infrastructure Library' (2011) APM Group Ltd., viewed 18 October 2011, http://www.itil-officialsite.com/
Karten, N. (2008), 'Establishing Service Level Agreements' viewed 18 October 2011, http://www.nkarten.com/sla.html
'Service Level Agreement and SLA Guide' (2008), viewed 18 October 2011, http://www.service-level-agreement.net
Wikipedia contributors (2011), 'Information Technology Infrastructure Library' Wikipedia, The Free Encyclopedia viewed 18 October 2011, http://en.wikipedia.org/w/index.php?title=Information_Technology_Infrastructure_Library&oldid=456115514
'Your Service Level Agreement Template - A Sample SLA' (2003), viewed 18 October 2011, http://www.sla-world.com/framework.htm

Software and resources

Digital Libraries

'Cenatic Activae' (2011), Cenatic, viewed 18 October 2011, http://activae.cenatic.es/
Donohue, T. (2011), DSpace-Fedora Integration FAQ, viewed 19 October 2011, https://wiki.duraspace.org/display/DSPACE/DSpace-Fedora+Integration+FAQ
'DSpace' (2011), Duraspace, viewed 18 October 2011, http://www.dspace.org
'EnterMedia DAM Software' (2011), EnterMedia Software Inc., viewed 18 October 2011, http://entermediasoftware.com/
'EPrints - Digital Repository Software' (2011), University of Southampton, UK, viewed 18 October 2011, http://www.eprints.org
'Fedora Repository' (2011), Fedora Commons Inc., viewed 18 October 2011, http://fedora-commons.org
'FocusOPEN Digital Asset Manager' (2011), Daydream Interactive Ltd., viewed 18 October 2011, http://www.digitalassetmanager.com/
'Greenstone Digital Library Software' (2011), New Zealand Digital Library Project, viewed 18 October 2011, http://www.greenstone.org
'HP TRIM Software' (2011), Hewlett-Packard Development Company, L.P., viewed 18 October 2011, http://www8.hp.com/us/en/software/software-product.html?compURI=tcm:245-936980&pageTitle=TRIM-Software
'Kete' (2011), Horowhenua Library Trust & Katipo Communications Ltd, viewed 18 October 2011, http://kete.net.nz/
'KnowledgeTree Online Document Management Software' (2011), KnowledgeTree Inc., viewed 18 October 2011, http://www.knowledgetree.com/

Document Delivery

'Intersearch Interdocs' (2011), Prosentient Systems Pty Ltd., viewed 18 October 2011, http://www.intersearch.com.au/
'ISO ILL: The international standard for interlibrary loan' (2011), OCLC, viewed 18 October 2011, http://www.oclc.org/isoill/default.htm

Library Software and Systems

Balnaves, E. (2008), 'Open source library management systems: a multidimensional evaluation' Australian Academic and Research Libraries 39(1), p. 1-13.
Bülow, A.E. & Ahmon, J. (2011), Preparing Collections for Digitization Facet, London.
Breeding, M. (2008), 'Major Open Source ILS Products' Library Technology Reports 44(8) p. 16-31f.
Breeding, M. (2008), 'Open Source Library Automation: Overview and Perspective' Library Technology Reports 44(8) p. 5-10.
Breeding, M. (2011), Library Technology Reports, viewed 18 October 2011, http://www.librarytechnology.org/LibraryTechnologyReports.pl
Chalon, P. X., Alexandre-Joaquim, L. et al. (2005), 'Open your mind! Selecting and implementing an integrated library system:the open-source opportunity' 10th European Conference of Medical and Health Libraries, Cluj-Napoca , Romania, 11th-16th September 2005.
Dorman, D. (2004), 'The Case for Open Source Software in the Library Market' Ubiquity 4(47).
'Emilda' (2008), Realnode Ltd, viewed 18 January 2008, http://www.emilda.org/
'Evergreen' (2008), Georgia Public Library Service, viewed 18 January 2008, http://www.open-ils.org/
'Gnuteca' (2008), Cooperativa de Soluções Livres, viewed 18 October 2011, http://www.gnuteca.org.br/
'Koha' (2008), Koha Development Team and Katipo Communications Ltd, viewed 18 January 2008 http://www.koha.org/
'PMB' (2008), PMB Services, viewed 18 January 2008, http://www.pizz.net/
Stevens, D. & Stetson, M. (2008), OpenBiblio, viewed 18 January 2008, http://obiblio.sourceforge.net/

Reference Desk support

'Desk Tracker' (2011), Compendium Library Services LLC, viewed 18 October 2011, http://www.desktracker.com/
'Google Docs' (2011), Google, viewed 18 October 2011, http://docs.google.com
'Google SMS Applications' (2011), Google, viewed 18 October 2011, http://www.google.com/sms/
'Knowledge Tracker' (2011), Compendium Library Services LLC, viewed 18 October 2011, http://www.knowledgetrackerlib.com/
'Libraryh3lp' (2011), Libraryh3lp, viewed 18 October 2011, http://libraryh3lp.com
'libstats' (2011) viewed 18 October 2011, http://code.google.com/p/libstats/
'LiveZilla Live Help' (2011) LiveZilla GmbH, viewed 18 October 2011, http://www.livezilla.net. LiveZilla is a free solution with extensibility through commercial extensions (for example statistics). Script-able and flexible.
'Lotus Sametime Unyte' (2011), WebDialogs, Inc., viewed 18 October 2011, http://www.unyte.net
'Office' (2011), Microsoft, viewed 18 October 2011, http://office.microsoft.com/en-au/
'OpenOffice.org - The Free and Open Productivity Suite' (2011), Oracle, viewed 18 October 2011, http://www.openoffice.org/
'Pidgin, the universal chat client' (2011), Pidgin, viewed 18 October 2011, http://www.pidgin.im
'RefTracker' (2011), AltaRama, viewed 18 October 2011, http://www.altarama.com/Products/RefTracker
'Skype' (2011), Skype Limited, viewed 18 October 2011, http://skype.com
'SMS Gateway: Google Voice'(2011), Libraryh3lp, viewed 18 October 2011, http://libraryh3lp.com/docs/sms-gateway-google-voice.html
'Windows Live Messenger 2011' (2011), Microsoft, viewed 18 October 2011, http://explore.live.com/windows-live-messenger

E-Resources and Open Access

'Best Free Reference Web Sites Combined Index, 1999-2011 RUSA Machine-Assisted Reference Section (MARS)' (2011), American Library Association, viewed 18 October 2011, http://www.ala.org/ala/mgrps/divs/rusa/sections/mars/marspubs/marsbestindex.cfm
'DigitalBookIndex: World's Virtual Library' (2011), Digital Book Index, viewed 19 October 2011, http://www.digitalbookindex.org
'Directory of Open Access Journals - DOAJ' (2011), Lund University Libraries, viewed 18 October 2011, http://www.doaj.org/
'EIFL' (2011), Electronic Information for Libraries, viewed 18 October 2011, http://www.eifl.net/
'Free eBooks by Project Gutenberg' (2011), Project Gutenberg, viewed 19 October 2011, http://www.gutenberg.org
'Gallica digital library' (2011), Gallica, Bibliothèque nationale de France, viewed 19 October 2011, http://gallica.bnf.fr
'Google' (2011), Google, viewed 19 October 2011, http://google.com
'Google Books' (2011), Google, viewed 19 October 2011, http://books.google.com
'Google Scholar' (2011), Google, viewed 19 October 2011, http://scholar.google.com
'Libros Tauro' (2004), Libros Tauro, viewed 19 October 2011, http://www.librostauro.com.ar/librostauro.php
McClintock, M. (2011), ManyBooks.net, viewed 19 October 2011, http://manybooks.net
'Registry of Open Access Repositories' (2011), School of Electronics and Computer Science at the University of Southampton, viewed 19 October 2011, http://roar.eprints.org/
'Scirus - for scientific information' (2011), Elsevier, viewed 19 October 2011, http://www.scirus.com/
'The Complete Discovery Solution' (2011), EBSCO Industries, Inc., viewed 19 October 2011, http://www.ebscohost.com/discovery
'The Summon Service' (2011), Serials Solutions, viewed 19 October 2011, http://www.serialssolutions.com/summon/
'Wikibooks' (2011), The Wikimedia Foundation, viewed 19 October 2011, http://www.wikibooks.org

Records Management software

'Accutrac Records Management Software' (2011), Iron Mountain Incorporated, viewed 19 October 2011, http://www.ironmtn.com.au/records/accutrac/
'EDC Record Center Software' (2011), DocuData Software Corporation, viewed 19 October 2011, http://www.docudatasoft.com/
'EMC Documentum' (2011), EMC Corporation, viewed 19 October 2011, http://www.emc.com/domains/documentum/index.htm
'HP TRIM Software' (2011), Hewlett-Packard Development Company, L.P., viewed 18 October 2011, http://www8.hp.com/us/en/software/software-product.html?compURI=tcm:245-936980&pageTitle=TRIM-Software
'Total Recall Records Storage and Management Software' (2011), DHS Worldwide, viewed 19 October 2011, http://www.dhsworldwide.com/

Tools for the Systems Librarian

'EZproxy' (2011), OCLC, viewed 19 October 2011, http://www.oclc.org/ezproxy/
Reese, T. (2011), MarcEdit viewed 19 October 2011, http://people.oregonstate.edu/~reeset/marcedit/html/
'SQuirreL SQL Client' (2011), SQuirrel SQL, viewed 19 October 2011, http://squirrel-sql.sourceforge.net/
'Universal SQL Query Tool' (2011), CodeUtility, viewed 19 October 2011, http://www.codeutility.com/Products/UniversalSQLQueryTool/UniversalSQLQueryTool.html
'Zebra' (2011), Index Data, viewed 19 October 2011, http://www.indexdata.com/zebra

Single Sign On

'EZproxy' (2011), OCLC, viewed 19 October 2011, http://www.oclc.org/ezproxy/
'Shibboleth' (2011), Internet2 Middleware Initiative, viewed 19 October 2011, http://shibboleth.internet2.edu/
'Single Sign On (SSO) - Athens' (2008), Teldan Information Systems, viewed 19 October 2011, http://www.teldan.com/Templates/showpage.asp?DBID=1&LNGID=1&TMID=84&FID=636
Wikipedia contributors, (2011), 'Active Directory' Wikipedia, The Free Encyclopedia, viewed 19 October 2011, http://en.wikipedia.org/w/index.php?title=Active_Directory&oldid=455825469
Wikipedia contributors, (2011), 'Lightweight Directory Access Protocol' Wikipedia, The Free Encyclopedia, viewed 19 October 2011, http://en.wikipedia.org/w/index.php?title=Lightweight_Directory_Access_Protocol&oldid=455374150

Statistics

Destailleur, L. (2008), AWStats - Free advanced log file analyzer for web, ftp or mail statistics (GNU GPL), viewed 19 October 2011, http://awstats.sourceforge.net/
'Google Analytics' (2011), Google, viewed 19 October 2011, http://www.google.com/analytics/
'Piwik - Web analytics' (2011), Piwik, viewed 19 October 2011, http://piwik.org/.

Project management

'Basecamp' (2011), 37Signals LLC, viewed 19 October 2011 http://basecamphq.com/
'Microsoft Project 2010' (2010) Microsoft, viewed 19 October 2011,http://www.microsoft.com/project
'Project Manager' (2011), Project Manager Online Ltd., viewed 19 October 2011, http://www.projectmanager.com/

Web 2.0 & Web Content Management

About Web 2.0

Ally, M. & Needham, G. (2010), M-libraries 2: A virtual library in everyone's pocket, Facet, London.
Blowers, H. (2007), Learning 2.0 : 23 things you can do to become web 2.0 savvy, viewed 19 October 2011, http://plcmclearning.blogspot.com/
Sayers, M. (2009), Searching 2.0, Facet, London.
Theimer, K. (2010), Web 2.0 Tools and Strategies for Archives and Local History Collections, Facet, London.

Web 2.0 Searching and RSS

'Google Blog Search' (2011), Google, viewed 19 October 2011, http://blogsearch.google.com/
'Google Books' (2011), Google, viewed 19 October 2011, http://books.google.com
'Google Maps' (2011), Google, viewed 19 October 2011, http://maps.google.com
'Google News' (2011), Google, viewed 19 October 2011, http://news.google.com/
'Google Reader' (2011), Google, viewed 19 October 2011, http://reader.google.com
'Google Scholar' (2011), Google, viewed 19 October 2011, http://scholar.google.com
'Google+' (2011), Google, viewed 19 October 2011, http://plus.google.com/
'Ixquick Search Engine' (2011), Ixquick, viewed 19 October 2011, http://ixquick.com/
'Mozilla Thunderbird' (2011), Mozilla, viewed 19 October 2011, http://www.mozillamessaging.com/en-US/thunderbird/all.html
'Ning' (2011), Ning Inc., viewed 19 October 2011, http://ning.com/
'Scroogle' (2011), Scroogle, viewed 19 October 2011, http://www.scroogle.org
'TweetDeck' (2011), TweetDeck, viewed 19 October 2011, http://tweetdeck.com
'WorldCat.org: The World's Largest Library Catalog' (2011), OCLC, viewed 19 October 2011, http://www.worldcat.org

Website content management

'Drupal' (2011), Drupal.org, viewed 19 October 2011, http://drupal.org/
Gohr, A., and the DokuWiki Community (2011), DokuWiki, viewed 19 October 2011, http://dokuwiki.org/
'Google Docs' (2011), Google, viewed 18 October 2011, http://docs.google.com
'Joomla!' (2011), Open Source Matters, Inc., viewed 19 October 2011, http://www.joomla.org/
'Kete' (2011), Horowhenua Library Trust & Katipo Communications Ltd, viewed 18 October 2011, http://kete.net.nz/
'MediaWiki' (2011), WikiMedia Foundation, viewed 19 October 2011, http://www.mediawiki.org/wiki/MediaWiki
'phpBB - Free and Open Source Forum Software' (2011), phpBB Limited, viewed 19 October 2011, http://www.phpbb.com/
'SharePoint' (2011), Microsoft, viewed 19 October 2011, http://sharepoint.microsoft.com/en-us/Pages/default.aspx
'vBulletin' (2011), vBulletin Solutions, viewed 19 October 2011, http://www.vbulletin.com/
'WordPress' (2011), WordPress, viewed 19 October 2011, http://wordpress.org/

Wikis

Gohr, A., and the DokuWiki Community (2011), DokuWiki, viewed 19 October 2011, http://dokuwiki.org/
'MediaWiki' (2011), WikiMedia Foundation, viewed 19 October 2011, http://www.mediawiki.org/wiki/MediaWiki

Accessibility testing

'JAWS 12 Downloads' (2011), Freedom Scientific, Inc., viewed 19 October 2011, http://www.freedomscientific.com/downloads/jaws/jaws-downloads.asp
'NVDA' (2011), NV Access Inc., viewed 19 October 2011, http://www.nvda-project.org

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reading.txt · Last modified: 2011/10/19 18:35 by admin

ICT Handbook for Parliamentary Libraries V2.0

Table of Contents

Further Reading and Resources

Document Delivery

Library Management and Services

Standards

Cataloguing & Metadata

Classification

Electronic Resources

Library registries

Metadata

Reference Desk Management

RFID

Statistics

Service delivery

Software and resources

Digital Libraries

Document Delivery

Library Software and Systems

Reference Desk support

E-Resources and Open Access

Records Management software

Tools for the Systems Librarian

Single Sign On

Statistics

Project management

Web 2.0 & Web Content Management

About Web 2.0

Web 2.0 Searching and RSS

Website content management

Wikis

Accessibility testing

ICT Handbook for Parliamentary Libraries V2.0

User Tools

Site Tools

Table of Contents

Further Reading and Resources

Document Delivery

Library Management and Services

Standards

Cataloguing & Metadata

Classification

Electronic Resources

Library registries

Metadata

Reference Desk Management

RFID

Statistics

Service delivery

Software and resources

Digital Libraries

Document Delivery

Library Software and Systems

Reference Desk support

E-Resources and Open Access

Records Management software

Tools for the Systems Librarian

Single Sign On

Statistics

Project management

Web 2.0 & Web Content Management

About Web 2.0

Web 2.0 Searching and RSS

Website content management

Wikis

Accessibility testing

Page Tools