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service [2011/10/18 09:55] adminservice [2011/10/18 15:32] (current) admin
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 ===== Standards ===== ===== Standards =====
  
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 There are emerging standards for Information Technology service management which give guidance on best practice in sustainable service delivery.  These principles define methodologies for service delivery and business continuity using Information Communications Technology. There are emerging standards for Information Technology service management which give guidance on best practice in sustainable service delivery.  These principles define methodologies for service delivery and business continuity using Information Communications Technology.
  
-  * http://www.itil-officialsite.com/.  ITIL - The Information Technology Infrastructure Library standard toolkit for best practice management of IT resources. +  * ITIL.  http://www.itil-officialsite.com/ The Information Technology Infrastructure Library (ITIL) is UK-based toolkit for best practice management of IT resources.  It has achieved international adoption as practical set of guidelines for business continuity, management of ICT services and IT issue management
-  * http://www.service-level-agreement.net - Service Level Agreement "toolkit" +
-  * http://www.sla-world.com/framework.htm - a Service Level Agreement "toolkit"+
   * http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library.  Wikipedia has an article on ITIL with an example of a Service Level Agreement from Queensland, Australia.   * http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library.  Wikipedia has an article on ITIL with an example of a Service Level Agreement from Queensland, Australia.
-  * http://www.nkarten.com/sla.html - Some commonsense ideas about Service Level Agreements +  * Service Level Agreement (SLA).  Libraries have to deal with many ICT suppliers.  Achieving a suitable performance with them depends on defining service expectations that are agreed with the supplier.  There are many guidelines for SLA preparation, including: 
-  * http://technet.microsoft.com/en-us/library/bb124886%28EXCHG.65%29.aspx.  A checklist from Microsoft for Service Level Agreements+      * http://www.service-level-agreement.net - a Service Level Agreement "toolkit" 
 +      * http://www.sla-world.com/framework.htm - a Service Level Agreement "toolkit" 
 +      * http://www.nkarten.com/sla.html - Some commonsense ideas about Service Level Agreements 
 +      * http://technet.microsoft.com/en-us/library/bb124886%28EXCHG.65%29.aspx.  A checklist from Microsoft for Service Level Agreements
  
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 ===== Software ===== ===== Software =====
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   * Microsoft Project .  http://www.microsoft.com/project.   Microsoft Project is a widely used Project management tool from Microsoft   * Microsoft Project .  http://www.microsoft.com/project.   Microsoft Project is a widely used Project management tool from Microsoft
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service.1318892158.txt.gz · Last modified: 2011/10/18 09:55 by admin

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